Refund policy
Return Policy
Return items within 3 day(s) of delivery
Keep the product sealed and packaging intact
- Item condition: All items must be returned unopened, unused, and in their original sealed packaging with all seals, labels, and packaging intact. Products with broken seals, opened packaging, or signs of use will not be accepted, and such items will be sent back to the customer with shipping charges borne by the customer.
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Non-returnable items: Due to health, safety, and hygiene regulations, the following items are not eligible for return once delivered:
- Products with broken or tampered seals/packaging
- Personal care and hygiene products (once opened)
- Items nearing expiry at the time of delivery (less than 30 days validity, unless defective)
- Damaged, defective, or wrong item: If you receive a damaged, defective, expired, or incorrect product, please report it within 3 days of delivery with photos of the item and packaging. Such items are eligible for return/replacement regardless of sale or discounted pricing, in accordance with applicable consumer protection laws.
- Sale/discounted items: Products purchased during sale periods or at discounted pricing are eligible for return only in case of damage, defect, or incorrect item received.
- Reverse pick-up: We offer a pick-up facility in select locations based on our courier serviceability. We will pick up the return within 3-5 business days from the request approval date. Keep the packet ready to expedite the return pickup. If reverse pick-up is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of approval of the return request.
- Refunds: Post receipt of the return package, it will undergo a quality inspection, and we will issue a refund within 7 days if it passes our inspection process.